Quality issues with Living Specialists LLC product

I appreciate ComplaintNest's assistance with this matter. Since filing this complaint, Living Specialists LLC has been much more responsive, though we still haven't reached a satisfactory resolution regarding their technical support package.

Dear customer, I am reaching out regarding your recent complaint about our delivery service. First and foremost, I want to extend my sincere apologies for the frustration this situation has caused you. As the Support Team Lead at Living Specialists LLC, I have personally reviewed your case and have spoken with the team members involved. There appears to have been a miscommunication regarding our service guarantees, and I take full responsibility for this oversight. I have taken the following immediate actions: 1. Processed a refund of $256.68 to your original payment method 2. Added a $256.68 service credit to your account for future use 3. Implemented additional training for our staff based on your feedback Your case has been assigned reference number REF-4A4AE8ED for any future correspondence. Please allow 3-5 business days for the refund to appear in your account. Thank you for giving us the opportunity to address this matter. Your feedback helps us improve. Sincerely, Quinn Brown Support Team Lead Living Specialists LLC