Unresolved issue with Cyber-App product

After speaking with Joseph Hernandez from the Customer Advocacy at Cyber-App, I was told they would escalate my case, but it's been 5 days with no follow-up. This level of customer service is disappointing.

Dear valued customer, Thank you for bringing this matter to our attention. We at Cyber-App take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our specialty food item and have initiated an internal investigation (Reference: REF-5B312A4C). One of our specialists from our Customer Service will be contacting you within the next 10 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Casey Robinson Director of Customer Success Cyber-App Customer Relations

ComplaintNest Administrator Update: We have received confirmation from Cyber-App that they are actively working to resolve your complaint. Their representative, Peyton Lee, has committed to contacting you within 4 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team