Warranty claim denied by Genius Leadership Education

It's now been 3 days since my initial complaint, and Genius Leadership Education still hasn't addressed the core issue. I've received generic responses that don't actually solve my problem with their premium membership.

Dear valued customer, Thank you for bringing this matter to our attention. We at Genius Leadership Education take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our jacket and have initiated an internal investigation (Reference: REF-1845FAA2). One of our specialists from our Quality Assurance will be contacting you within the next 11 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Susan Jackson Client Support Executive Genius Leadership Education Customer Relations

ComplaintNest Administrator Update: We have received confirmation from Genius Leadership Education that they are actively working to resolve your complaint. Their representative, Elizabeth Williams, has committed to contacting you within 2 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team