Misleading advertising by Genius Leadership Education
Complaint Details
I want to report a serious concern with Genius Leadership Education's solution that I purchased on October 8, 2009 from your Vallietown, Kentucky store. The product has had repeated billing errors despite being advertised as high quality. I've contacted customer service three times and spoken to Alphonso M., but my issue remains unresolved.
Comments (2)
Carley Schmeler
May 10, 2025 05:22I've received an email from Jennifer Garcia at Genius Leadership Education offering a partial refund, but I believe I'm entitled to a full refund given the circumstances. The formal shoes was clearly defective from the start.
Francisco Marco
May 22, 2025 05:13Dear valued customer, Thank you for bringing this matter to our attention. We at Genius Leadership Education take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our jeans and have initiated an internal investigation (Reference: REF-5F26CC98). One of our specialists from our Support Operations will be contacting you within the next 4 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Jennifer Hernandez Director of Customer Success Genius Leadership Education Customer Relations
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