VirtualSoft Interfaces provided defective product

I appreciate ComplaintNest's assistance with this matter. Since filing this complaint, VirtualSoft Interfaces has been much more responsive, though we still haven't reached a satisfactory resolution regarding their extended warranty.

Dear valued customer, Thank you for bringing your concerns about our meal kit to our attention. We at VirtualSoft Interfaces are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 11, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective meal kit 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary meal kit accessory kit valued at $415.43 Please contact our dedicated resolution team at support@VirtualSoft Interfaces.com with your preferred delivery date and time, referencing case number REF-DB59260C. We truly value your business and appreciate the opportunity to make this right. Best regards, Peyton Martinez Customer Success Director VirtualSoft Interfaces

ComplaintNest Administrator Note: We have reviewed this complaint against VirtualSoft Interfaces and have verified that it meets our platform standards. We have reached out to the company on your behalf and will continue to monitor this case. Please note that we have escalated this to our priority queue due to the nature of the issue with the meal delivery. ComplaintNest Support Team