Overcharged by VirtualSoft Interfaces for service
Complaint Details
I have been a loyal customer of VirtualSoft Interfaces for several years. However, my recent experience has been extremely disappointing. I ordered accessory (order #ORD-4631-EWB-1991) on March 27, 2012, and have encountered was damaged upon delivery. Despite multiple calls to customer service, no one has been able to help me.
Comments (2)
Lizeth Conn
May 07, 2025 05:25Just wanted to follow up on my complaint regarding VirtualSoft Interfaces. I haven't heard anything back yet, and the subscription box I purchased is still not working correctly. Any assistance would be greatly appreciated.
Jedidiah Becker
May 14, 2025 05:36Dear customer, On behalf of VirtualSoft Interfaces, I would like to personally apologize for the inconvenience you've experienced with our personal shopping service. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate service upgrade to address this situation. Additionally, we have documented this case (Reference: REF-1D6047B6) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Michael Wilson Customer Experience Specialist VirtualSoft Interfaces
Complaint Status
SubmittedAI Verification
This complaint has been verified by our AI system.
Legal Acknowledgment
The complainant has provided legal acknowledgment.
Complaint Timeline
2 EventsComplaint Submitted
SubmittedComplaint submitted
AI Verification
Ai verifiedComplaint verified