Refund refused by Defense & Offices Kobe Enterprises

The situation with Defense & Offices Kobe Enterprises has gotten worse. Now they're claiming I never purchased the repair service, despite me providing the receipt and reference number REF-867079FC multiple times.

Dear customer, On behalf of Defense & Offices Kobe Enterprises, I would like to personally apologize for the inconvenience you've experienced with our loyalty program. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate product exchange to address this situation. Additionally, we have documented this case (Reference: REF-867079FC) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Peyton Williams Director of Customer Success Defense & Offices Kobe Enterprises

ComplaintNest Administrator Intervention: Due to the serious nature of your complaint regarding Defense & Offices Kobe Enterprises's specialty food item and the safety concerns you've raised, we have expedited this case in our system. We have directly contacted senior management at Defense & Offices Kobe Enterprises and have received assurance that this matter will be investigated promptly. Additionally, we have notified the appropriate consumer protection authorities as this appears to be part of a pattern of similar complaints. Please stand by for updates as we work to ensure this situation is properly addressed. ComplaintNest Consumer Protection Team