Unsatisfactory resolution from Build Bros Inc.
Complaint Details
I purchased a system from Build Bros Inc. on December 19, 1993. Shortly after using it, I experienced is missing essential components. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Modesto G. who promised to escalate my case, but I've heard nothing since.
Comments (2)
Alexandria Klein
May 24, 2025 05:40After speaking with Jennifer Rodriguez from the Customer Retention at Build Bros Inc., I was told they would escalate my case, but it's been 5 days with no follow-up. This level of customer service is disappointing.
Admin User
May 20, 2025 05:43ComplaintNest Administrator Update: We have received confirmation from Build Bros Inc. that they are actively working to resolve your complaint. Their representative, Jessica Hall, has committed to contacting you within 13 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team
Complaint Status
Contacted CompanyAI Verification
This complaint has been verified by our AI system.
Legal Acknowledgment
The complainant has provided legal acknowledgment.
Complaint Timeline
3 EventsComplaint Submitted
SubmittedComplaint submitted
AI Verification
Ai verifiedComplaint verified
Status Update
Status updateStatus changed to "Contacted Company"