Poor customer service experience with Wisdom Training Learning

After my initial complaint, Wisdom Training Learning contacted me to troubleshoot the sweater. We tried several solutions over the phone, but none fixed the issue. I'm still waiting for a replacement or refund.

Dear valued customer, Thank you for bringing this matter to our attention. We at Wisdom Training Learning take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our jeans and have initiated an internal investigation (Reference: REF-AFD208B1). One of our specialists from our Service Excellence will be contacting you within the next 11 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Peyton Walker Director of Customer Success Wisdom Training Learning Customer Relations