Poor customer service experience with Wisdom Training Learning

I wanted to update this complaint to mention that a representative from Wisdom Training Learning called me yesterday, but we were disconnected before resolving the issue. I've tried calling back multiple times with no success.

Dear valued customer, Thank you for bringing your concerns about our athletic shoes to our attention. We at Wisdom Training Learning are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 18, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective athletic shoes 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary athletic shoes accessory kit valued at $216.89 Please contact our dedicated resolution team at support@Wisdom Training Learning.com with your preferred delivery date and time, referencing case number REF-55A51239. We truly value your business and appreciate the opportunity to make this right. Best regards, Richard Jackson Quality Assurance Director Wisdom Training Learning

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified Wisdom Training Learning of this issue through multiple channels. They have acknowledged receipt of this complaint on April 23, 2025 and have assigned it reference number REF-55A51239 in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team