Refund refused by Wisdom Training Learning

I've received an email from Riley Rodriguez at Wisdom Training Learning offering a partial refund, but I believe I'm entitled to a full refund given the circumstances. The sweater was clearly defective from the start.

Dear valued customer, Thank you for bringing this matter to our attention. We at Wisdom Training Learning take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our sweater and have initiated an internal investigation (Reference: REF-775BC655). One of our specialists from our Client Relations will be contacting you within the next 10 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Alex Taylor Brand Representative Wisdom Training Learning Customer Relations