Warranty claim denied by The Healthy Appetite Bonn

After my initial complaint, The Healthy Appetite Bonn contacted me to troubleshoot the athletic shoes. We tried several solutions over the phone, but none fixed the issue. I'm still waiting for a replacement or refund.

Dear valued customer, Thank you for bringing your concerns about our fitness tracker to our attention. We at The Healthy Appetite Bonn are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 2, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective fitness tracker 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary fitness tracker accessory kit valued at $442.66 Please contact our dedicated resolution team at support@The Healthy Appetite Bonn.com with your preferred delivery date and time, referencing case number REF-822101D7. We truly value your business and appreciate the opportunity to make this right. Best regards, Robert Lewis Product Support Director The Healthy Appetite Bonn

ComplaintNest Administrator Note: We have reviewed this complaint against The Healthy Appetite Bonn and have verified that it meets our platform standards. We have reached out to the company on your behalf and will continue to monitor this case. Please note that we have escalated this to our priority queue due to the nature of the issue with the winter coat. ComplaintNest Support Team