Refund refused by Abode of Quality Hamamatsu Holdings
Complaint Details
I am writing regarding order #ORD-1254-BSX-9062 placed with Abode of Quality Hamamatsu Holdings on April 6, 2023. I paid $285.92 for equipment, but when it arrived, I discovered is missing essential components. I've made numerous attempts to contact customer service, but Blanca U. and other representatives have not been helpful in resolving this matter.
Comments (2)
Alfonzo Wilkinson
Apr 28, 2025 05:11Just wanted to follow up on my complaint regarding Abode of Quality Hamamatsu Holdings. I haven't heard anything back yet, and the coffee maker I purchased is still not working correctly. Any assistance would be greatly appreciated.
Clement Doyle
May 22, 2025 05:24Dear valued customer, Thank you for bringing this matter to our attention. We at Abode of Quality Hamamatsu Holdings take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our smart thermostat and have initiated an internal investigation (Reference: REF-CC580A06). One of our specialists from our Executive Customer Care will be contacting you within the next 13 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Casey Taylor Customer Service Director Abode of Quality Hamamatsu Holdings Customer Relations
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