Unsatisfactory resolution from Modern Community Investments International

It's now been 12 days since my initial complaint, and Modern Community Investments International still hasn't addressed the core issue. I've received generic responses that don't actually solve my problem with their premium membership.

Dear customer, On behalf of Modern Community Investments International, I would like to personally apologize for the inconvenience you've experienced with our consultation service. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate personalized solution to address this situation. Additionally, we have documented this case (Reference: REF-CBD37FC7) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, John Rodriguez Client Support Executive Modern Community Investments International

ComplaintNest Administrator Alert: We have noticed that Modern Community Investments International has not yet responded to your complaint about their personal shopping service. We have sent a formal escalation notice to their corporate office and have initiated our second-level notification process. Please be assured that we are actively monitoring this situation and will take additional steps if necessary to ensure your complaint receives proper attention. ComplaintNest Advocacy Team