Refund refused by Fusion Byte
Complaint Details
I want to report a serious concern with Fusion Byte's software that I purchased on November 17, 1989 from your East Nelleville, District of Columbia store. The product has was denied a refund despite being advertised as high quality. I've contacted customer service three times and spoken to Lester N., but my issue remains unresolved.
Comments (2)
Mortimer Lynch
Apr 28, 2025 05:18After speaking with Thomas Hernandez from the Resolution Center at Fusion Byte, I was told they would escalate my case, but it's been 5 days with no follow-up. This level of customer service is disappointing.
Jennie Brown
May 17, 2025 05:29Dear valued customer, Thank you for bringing this matter to our attention. We at Fusion Byte take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our catering service and have initiated an internal investigation (Reference: REF-3251B497). One of our specialists from our Consumer Affairs will be contacting you within the next 11 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Elizabeth Johnson Senior Customer Representative Fusion Byte Customer Relations
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