Advisory Services, Services failed to honor their commitment

I appreciate Advisory Services, Services reaching out, but the solution provided doesn't address my original concern. The replacement catering service has the same defect as the original one I complained about.

Dear customer, I am reaching out regarding your recent complaint about our maintenance contract. First and foremost, I want to extend my sincere apologies for the frustration this situation has caused you. As the Customer Service Director at Advisory Services, Services, I have personally reviewed your case and have spoken with the team members involved. There appears to have been a miscommunication regarding our service guarantees, and I take full responsibility for this oversight. I have taken the following immediate actions: 1. Processed a refund of $322.15 to your original payment method 2. Added a $322.15 service credit to your account for future use 3. Implemented additional training for our staff based on your feedback Your case has been assigned reference number REF-54591B5C for any future correspondence. Please allow 3-5 business days for the refund to appear in your account. Thank you for giving us the opportunity to address this matter. Your feedback helps us improve. Sincerely, Jordan Smith Customer Service Director Advisory Services, Services

ComplaintNest Administrator Note: We have reviewed this complaint against Advisory Services, Services and have verified that it meets our platform standards. We have reached out to the company on your behalf and will continue to monitor this case. Please note that we have escalated this to our priority queue due to the nature of the issue with the catering service. ComplaintNest Support Team