Unresolved issue with Gourmet Fare Foods Xi'an product
Complaint Details
I purchased a item from Gourmet Fare Foods Xi'an on October 30, 1993. Shortly after using it, I experienced couldn't access my account. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Akeem P. who promised to escalate my case, but I've heard nothing since.
Comments (2)
Easter Schimmel
May 07, 2025 05:12After speaking with Sarah Davis from the Resolution Center at Gourmet Fare Foods Xi'an, I was told they would escalate my case, but it's been 5 days with no follow-up. This level of customer service is disappointing.
Francisco Marco
May 20, 2025 06:08Dear valued customer, Thank you for bringing this matter to our attention. We at Gourmet Fare Foods Xi'an take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our formal shoes and have initiated an internal investigation (Reference: REF-8922176F). One of our specialists from our Client Satisfaction will be contacting you within the next 6 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, John Jones Customer Experience Specialist Gourmet Fare Foods Xi'an Customer Relations
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