MetaLink Applications refused to address issue
Complaint Details
I am writing regarding order #ORD-9403-JVG-4824 placed with MetaLink Applications on March 29, 2004. I paid $618.67 for plan, but when it arrived, I discovered was denied a refund. I've made numerous attempts to contact customer service, but Jamel X. and other representatives have not been helpful in resolving this matter.
Comments (2)
Mitchel Halvorson
May 01, 2025 05:59It's now been 4 days since my initial complaint, and MetaLink Applications still hasn't addressed the core issue. I've received generic responses that don't actually solve my problem with their installation service.
Silvio Galli
May 26, 2025 05:42Dear customer, On behalf of MetaLink Applications, I would like to personally apologize for the inconvenience you've experienced with our training session. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate replacement product to address this situation. Additionally, we have documented this case (Reference: REF-401FD95B) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Richard Jones Client Support Executive MetaLink Applications
Complaint Status
Contacted CompanyAI Verification
This complaint has been verified by our AI system.
Legal Acknowledgment
The complainant has provided legal acknowledgment.
Complaint Timeline
3 EventsComplaint Submitted
SubmittedComplaint submitted
AI Verification
Ai verifiedComplaint verified
Status Update
Status updateStatus changed to "Contacted Company"