MetaLink Applications tech support failed to resolve issue

I've received an email from Quinn Wilson at MetaLink Applications offering a partial refund, but I believe I'm entitled to a full refund given the circumstances. The subscription box was clearly defective from the start.

Dear valued customer, Thank you for bringing your concerns about our specialty coffee to our attention. We at MetaLink Applications are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 12, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective specialty coffee 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary specialty coffee accessory kit valued at $84.63 Please contact our dedicated resolution team at support@MetaLink Applications.com with your preferred delivery date and time, referencing case number REF-D3952B85. We truly value your business and appreciate the opportunity to make this right. Best regards, Sarah Lewis Technical Support Director MetaLink Applications

ComplaintNest Administrator Alert: We have noticed that MetaLink Applications has not yet responded to your complaint about their customer support plan. We have sent a formal escalation notice to their corporate office and have initiated our second-level notification process. Please be assured that we are actively monitoring this situation and will take additional steps if necessary to ensure your complaint receives proper attention. ComplaintNest Advocacy Team