Unresolved issue with Outlet & Inc product
Complaint Details
I am writing regarding order #ORD-9754-WJN-7914 placed with Outlet & Inc on May 1, 2019. I paid $640.30 for item, but when it arrived, I discovered received incorrect information. I've made numerous attempts to contact customer service, but Katelynn A. and other representatives have not been helpful in resolving this matter.
Comments (2)
Reece Mayer
May 07, 2025 05:44I've received an email from Avery Clark at Outlet & Inc offering a partial refund, but I believe I'm entitled to a full refund given the circumstances. The handbag was clearly defective from the start.
Francisco Marco
May 11, 2025 05:17Dear valued customer, Thank you for bringing this matter to our attention. We at Outlet & Inc take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our formal shoes and have initiated an internal investigation (Reference: REF-2C358793). One of our specialists from our Resolution Center will be contacting you within the next 8 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, James Martin Customer Experience Specialist Outlet & Inc Customer Relations
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