Billing dispute with Outlet & Inc
Complaint Details
On January 21, 2006, I signed up for Outlet & Inc's consultation at their Gladyston, Michigan location. I was told that the service would include item, but after paying $957.65, I discovered this wasn't the case. When I called to resolve this, Shyanne D. was unhelpful and refused to address my concerns.
Comments (2)
Aleen Thompson
Apr 27, 2025 05:57After my initial complaint, Outlet & Inc contacted me to troubleshoot the athletic shoes. We tried several solutions over the phone, but none fixed the issue. I'm still waiting for a replacement or refund.
Nathalie Fouquet
May 24, 2025 05:45Dear valued customer, Thank you for your complaint regarding the jeans you purchased on May 17, 2025. At Outlet & Inc, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $333.60 2. A replacement jeans with an extended warranty 3. A store credit of $333.60 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-3E555269. We value your business and hope to restore your confidence in our company. Best regards, Karen Williams Customer Experience Manager Outlet & Inc
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Status updateStatus changed to "Resolved"