Innovative-Design refused to address issue

I've received an email from Quinn Moore at Innovative-Design offering a partial refund, but I believe I'm entitled to a full refund given the circumstances. The restaurant order was clearly defective from the start.

Dear valued customer, Thank you for bringing your concerns about our restaurant order to our attention. We at Innovative-Design are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 21, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective restaurant order 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary restaurant order accessory kit valued at $150.86 Please contact our dedicated resolution team at support@Innovative-Design.com with your preferred delivery date and time, referencing case number REF-4DE9B782. We truly value your business and appreciate the opportunity to make this right. Best regards, Sarah Martin Service Excellence Director Innovative-Design