System crash after SecurePulse product update
Complaint Details
I want to report a serious concern with SecurePulse's package that I purchased on April 15, 1998 from your Lake Theronmouth, Arkansas store. The product has discovered hidden fees despite being advertised as high quality. I've contacted customer service three times and spoken to Dena S., but my issue remains unresolved.
Comments (2)
Lempi Nienow
May 08, 2025 05:46After speaking with Michael Jackson from the Client Relations at SecurePulse, I was told they would escalate my case, but it's been 5 days with no follow-up. This level of customer service is disappointing.
Clement Doyle
May 25, 2025 05:15ComplaintNest Administrator Alert: We have noticed that SecurePulse has not yet responded to your complaint about their technical support package. We have sent a formal escalation notice to their corporate office and have initiated our second-level notification process. Please be assured that we are actively monitoring this situation and will take additional steps if necessary to ensure your complaint receives proper attention. ComplaintNest Advocacy Team
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