Frustrated with Choice Retail International's lack of response

The situation with Choice Retail International has gotten worse. Now they're claiming I never purchased the installation service, despite me providing the receipt and reference number REF-93E37ED2 multiple times.

Dear customer, On behalf of Choice Retail International, I would like to personally apologize for the inconvenience you've experienced with our delivery service. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate discount on future purchases to address this situation. Additionally, we have documented this case (Reference: REF-93E37ED2) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Jessica White Senior Support Specialist Choice Retail International

ComplaintNest Administrator Alert: We have noticed that Choice Retail International has not yet responded to your complaint about their premium account. We have sent a formal escalation notice to their corporate office and have initiated our second-level notification process. Please be assured that we are actively monitoring this situation and will take additional steps if necessary to ensure your complaint receives proper attention. ComplaintNest Advocacy Team