Space & Partners Zaragoza refused to address issue

I'm updating my complaint because Space & Partners Zaragoza finally contacted me today. They've offered to replace the cookware set, but I've requested a refund instead since I've already purchased a replacement elsewhere.

Dear valued customer, Thank you for bringing this matter to our attention. We at Space & Partners Zaragoza take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our furniture set and have initiated an internal investigation (Reference: REF-37A56D45). One of our specialists from our Executive Customer Care will be contacting you within the next 3 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Rowan Wilson Customer Service Director Space & Partners Zaragoza Customer Relations

ComplaintNest Administrator Intervention: Due to the serious nature of your complaint regarding Space & Partners Zaragoza's smart thermostat and the safety concerns you've raised, we have expedited this case in our system. We have directly contacted senior management at Space & Partners Zaragoza and have received assurance that this matter will be investigated promptly. Additionally, we have notified the appropriate consumer protection authorities as this appears to be part of a pattern of similar complaints. Please stand by for updates as we work to ensure this situation is properly addressed. ComplaintNest Consumer Protection Team