Poor customer service experience with Space & Partners Zaragoza

After speaking with Robert Smith from the Customer Service at Space & Partners Zaragoza, I was told they would escalate my case, but it's been 5 days with no follow-up. This level of customer service is disappointing.

Dear valued customer, Thank you for your complaint regarding the cookware set you purchased on May 23, 2025. At Space & Partners Zaragoza, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $267.10 2. A replacement cookware set with an extended warranty 3. A store credit of $267.10 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-23745DD9. We value your business and hope to restore your confidence in our company. Best regards, David Thompson Technical Support Manager Space & Partners Zaragoza