Frustrated with NetDev Solutions's lack of response
Complaint Details
On July 21, 2020, I signed up for NetDev Solutions's maintenance program at their Port Ashley, Delaware location. I was told that the service would include gadget, but after paying $910.50, I discovered this wasn't the case. When I called to resolve this, Chris S. was unhelpful and refused to address my concerns.
Comments (2)
Zola Goyette
May 04, 2025 05:18I appreciate ComplaintNest's assistance with this matter. Since filing this complaint, NetDev Solutions has been much more responsive, though we still haven't reached a satisfactory resolution regarding their subscription plan.
Nathalie Fouquet
May 22, 2025 05:58Dear valued customer, Thank you for your complaint regarding the subscription box you purchased on March 31, 2025. At NetDev Solutions, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $289.36 2. A replacement subscription box with an extended warranty 3. A store credit of $289.36 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-FA2274DA. We value your business and hope to restore your confidence in our company. Best regards, William Clark Technical Support Manager NetDev Solutions
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