Billing dispute with Care Practice Ltd.

Hospitals Verified Contacted Company Sep 11, 2024
Care Practice Ltd. | Thailand | Green Hermiston

Complaint Details

I'm writing to complain about the consultation I received from Care Practice Ltd.. After paying $407.93 for device, I found that it encountered rude staff. I've tried resolving this with your customer service team multiple times, including speaking with Tremayne K., but have not received a satisfactory resolution.

768 views | 2 comments | Sep 11, 2024 13:02

Comments (2)

Green Hermiston

Green Hermiston

May 22, 2025 06:09

I'm still waiting for a resolution on this issue. It's been over a week since I filed this complaint about Care Practice Ltd.. Can someone please provide an update?

Nathalie Fouquet

Nathalie Fouquet

May 21, 2025 05:34

Dear customer, On behalf of Care Practice Ltd., I would like to personally apologize for the inconvenience you've experienced with our maintenance contract. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate priority repair to address this situation. Additionally, we have documented this case (Reference: REF-6FB99328) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Thomas Clark Client Support Executive Care Practice Ltd.

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Complaint Timeline

3 Events

Complaint Submitted

Submitted

Complaint submitted

Sep 11, 2024 Green Hermiston

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Complaint verified

May 26, 2025 System

Status Update

Status update

Status changed to "Contacted Company"

May 26, 2025 System