Frustrated with Haus Exchange Marseille's lack of response
Complaint Details
On December 30, 1985, I signed up for Haus Exchange Marseille's delivery service at their Lake Murphy, Minnesota location. I was told that the service would include platform, but after paying $859.88, I discovered this wasn't the case. When I called to resolve this, Rodger X. was unhelpful and refused to address my concerns.
Comments (2)
Keith Corwin
May 04, 2025 05:41Thank you for your response, but I'm still not satisfied with the resolution offered. The $188.13 refund only covers part of what I paid for the upgrade plan, and I've had to spend additional money to fix the issues caused.
Bernard Arnaud
May 25, 2025 05:56Dear customer, On behalf of Haus Exchange Marseille, I would like to personally apologize for the inconvenience you've experienced with our premium account. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate complimentary service extension to address this situation. Additionally, we have documented this case (Reference: REF-BAFD4215) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Linda Rodriguez Client Experience Manager Haus Exchange Marseille
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Status updateStatus changed to "Resolved"