Warranty claim denied by Haus Exchange Marseille

It's now been 7 days since my initial complaint, and Haus Exchange Marseille still hasn't addressed the core issue. I've received generic responses that don't actually solve my problem with their subscription plan.

Dear customer, I am reaching out regarding your recent complaint about our maintenance contract. First and foremost, I want to extend my sincere apologies for the frustration this situation has caused you. As the Senior Support Specialist at Haus Exchange Marseille, I have personally reviewed your case and have spoken with the team members involved. There appears to have been a miscommunication regarding our service guarantees, and I take full responsibility for this oversight. I have taken the following immediate actions: 1. Processed a refund of $50.24 to your original payment method 2. Added a $50.24 service credit to your account for future use 3. Implemented additional training for our staff based on your feedback Your case has been assigned reference number REF-0079E3E6 for any future correspondence. Please allow 3-5 business days for the refund to appear in your account. Thank you for giving us the opportunity to address this matter. Your feedback helps us improve. Sincerely, Charles Moore Senior Support Specialist Haus Exchange Marseille

ComplaintNest Administrator Alert: We have noticed that Haus Exchange Marseille has not yet responded to your complaint about their professional setup. We have sent a formal escalation notice to their corporate office and have initiated our second-level notification process. Please be assured that we are actively monitoring this situation and will take additional steps if necessary to ensure your complaint receives proper attention. ComplaintNest Advocacy Team