Quality issues with Innovative-Projects Holdings product

After speaking with Sarah Davis from the Client Relations at Innovative-Projects Holdings, I was told they would escalate my case, but it's been 5 days with no follow-up. This level of customer service is disappointing.

Dear valued customer, Thank you for bringing your concerns about our fitness tracker to our attention. We at Innovative-Projects Holdings are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 16, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective fitness tracker 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary fitness tracker accessory kit valued at $59.59 Please contact our dedicated resolution team at support@Innovative-Projects Holdings.com with your preferred delivery date and time, referencing case number REF-03056AA2. We truly value your business and appreciate the opportunity to make this right. Best regards, Jordan Thomas Customer Service Director Innovative-Projects Holdings