Poor customer service experience with Tech-Ware

Just wanted to follow up on my complaint regarding Tech-Ware. I haven't heard anything back yet, and the prepared meal I purchased is still not working correctly. Any assistance would be greatly appreciated.

Dear valued customer, Thank you for bringing this matter to our attention. We at Tech-Ware take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our meal kit and have initiated an internal investigation (Reference: REF-38D6996F). One of our specialists from our Customer Retention will be contacting you within the next 14 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Karen Wilson Client Experience Manager Tech-Ware Customer Relations

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified Tech-Ware of this issue through multiple channels. They have acknowledged receipt of this complaint on May 6, 2025 and have assigned it reference number REF-38D6996F in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team