Attorney Consultants of Precise refused to address issue

I'm updating my complaint because Attorney Consultants of Precise finally contacted me today. They've offered to replace the specialty food item, but I've requested a refund instead since I've already purchased a replacement elsewhere.

Dear valued customer, Thank you for bringing your concerns about our grocery order to our attention. We at Attorney Consultants of Precise are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 9, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective grocery order 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary grocery order accessory kit valued at $254.26 Please contact our dedicated resolution team at support@Attorney Consultants of Precise.com with your preferred delivery date and time, referencing case number REF-78C784CF. We truly value your business and appreciate the opportunity to make this right. Best regards, Joseph Harris Client Relations Director Attorney Consultants of Precise