Unsatisfactory resolution from Attorney Consultants of Precise

I'm updating my complaint because Attorney Consultants of Precise finally contacted me today. They've offered to replace the specialty food item, but I've requested a refund instead since I've already purchased a replacement elsewhere.

Dear valued customer, Thank you for bringing this matter to our attention. We at Attorney Consultants of Precise take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our restaurant order and have initiated an internal investigation (Reference: REF-5E2474F1). One of our specialists from our Customer Success will be contacting you within the next 12 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Taylor Jones Director of Customer Success Attorney Consultants of Precise Customer Relations