Billing dispute with StudyInstitute

The situation with StudyInstitute has gotten worse. Now they're claiming I never purchased the maintenance contract, despite me providing the receipt and reference number REF-AD92350E multiple times.

Dear valued customer, Thank you for bringing your concerns about our athletic shoes to our attention. We at StudyInstitute are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 13, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective athletic shoes 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary athletic shoes accessory kit valued at $135.61 Please contact our dedicated resolution team at support@StudyInstitute.com with your preferred delivery date and time, referencing case number REF-AD92350E. We truly value your business and appreciate the opportunity to make this right. Best regards, Linda Harris Technical Support Director StudyInstitute

ComplaintNest Administrator Note: We have reviewed this complaint against StudyInstitute and have verified that it meets our platform standards. We have reached out to the company on your behalf and will continue to monitor this case. Please note that we have escalated this to our priority queue due to the nature of the issue with the jeans. ComplaintNest Support Team