Unsatisfactory resolution from The Pioneer Institute Bologna

I appreciate The Pioneer Institute Bologna reaching out, but the solution provided doesn't address my original concern. The replacement handbag has the same defect as the original one I complained about.

Dear customer, I am reaching out regarding your recent complaint about our installation service. First and foremost, I want to extend my sincere apologies for the frustration this situation has caused you. As the Support Team Lead at The Pioneer Institute Bologna, I have personally reviewed your case and have spoken with the team members involved. There appears to have been a miscommunication regarding our service guarantees, and I take full responsibility for this oversight. I have taken the following immediate actions: 1. Processed a refund of $487.74 to your original payment method 2. Added a $487.74 service credit to your account for future use 3. Implemented additional training for our staff based on your feedback Your case has been assigned reference number REF-F2682C2E for any future correspondence. Please allow 3-5 business days for the refund to appear in your account. Thank you for giving us the opportunity to address this matter. Your feedback helps us improve. Sincerely, John Lee Support Team Lead The Pioneer Institute Bologna

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified The Pioneer Institute Bologna of this issue through multiple channels. They have acknowledged receipt of this complaint on May 1, 2025 and have assigned it reference number REF-F2682C2E in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team