Appointment scheduling issues with Integrated Center Holdings

After my initial complaint, Integrated Center Holdings contacted me to troubleshoot the smartphone. We tried several solutions over the phone, but none fixed the issue. I'm still waiting for a replacement or refund.

Dear valued customer, Thank you for bringing this matter to our attention. We at Integrated Center Holdings take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our smartwatch and have initiated an internal investigation (Reference: REF-0B0EE8B7). One of our specialists from our Customer Experience will be contacting you within the next 4 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Linda Martinez Director of Customer Success Integrated Center Holdings Customer Relations