Warranty claim denied by Education Class

Just wanted to follow up on my complaint regarding Education Class. I haven't heard anything back yet, and the jeans I purchased is still not working correctly. Any assistance would be greatly appreciated.

Dear customer, I am reaching out regarding your recent complaint about our premium membership. First and foremost, I want to extend my sincere apologies for the frustration this situation has caused you. As the Customer Service Director at Education Class, I have personally reviewed your case and have spoken with the team members involved. There appears to have been a miscommunication regarding our service guarantees, and I take full responsibility for this oversight. I have taken the following immediate actions: 1. Processed a refund of $495.58 to your original payment method 2. Added a $495.58 service credit to your account for future use 3. Implemented additional training for our staff based on your feedback Your case has been assigned reference number REF-44788404 for any future correspondence. Please allow 3-5 business days for the refund to appear in your account. Thank you for giving us the opportunity to address this matter. Your feedback helps us improve. Sincerely, Jennifer Brown Customer Service Director Education Class

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified Education Class of this issue through multiple channels. They have acknowledged receipt of this complaint on May 20, 2025 and have assigned it reference number REF-44788404 in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team