Misleading advertising by Web Ware
Complaint Details
I want to report a serious concern with Web Ware's appliance that I purchased on March 18, 2005 from your West Leolatown, Wyoming store. The product has had my warranty claim denied unfairly despite being advertised as high quality. I've contacted customer service three times and spoken to Adelia R., but my issue remains unresolved.
Comments (2)
Rod Hessel
May 13, 2025 05:31I'm updating my complaint because Web Ware finally contacted me today. They've offered to replace the prepared meal, but I've requested a refund instead since I've already purchased a replacement elsewhere.
Jaime Perales
May 16, 2025 05:12Dear valued customer, Thank you for bringing this matter to our attention. We at Web Ware take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our specialty food item and have initiated an internal investigation (Reference: REF-E58BE547). One of our specialists from our Customer Advocacy will be contacting you within the next 2 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Peyton Taylor Brand Representative Web Ware Customer Relations
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