Unsatisfactory resolution from Study Tutoring of Excellence Enterprises

I'm adding this comment to provide additional information. The jeans from Study Tutoring of Excellence Enterprises not only failed to work as advertised but also damaged my other equipment when I tried to use it as directed in the manual.

Dear valued customer, Thank you for your complaint regarding the t-shirt you purchased on March 31, 2025. At Study Tutoring of Excellence Enterprises, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $71.29 2. A replacement t-shirt with an extended warranty 3. A store credit of $71.29 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-E7CCBD11. We value your business and hope to restore your confidence in our company. Best regards, Thomas Lee Customer Retention Manager Study Tutoring of Excellence Enterprises

ComplaintNest Administrator Update: We have received confirmation from Study Tutoring of Excellence Enterprises that they are actively working to resolve your complaint. Their representative, Avery Smith, has committed to contacting you within 9 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team