Unsatisfactory resolution from Education of University Sendai

After speaking with Peyton White from the Customer Experience at Education of University Sendai, I was told they would escalate my case, but it's been 5 days with no follow-up. This level of customer service is disappointing.

Dear valued customer, Thank you for your complaint regarding the formal shoes you purchased on May 1, 2025. At Education of University Sendai, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $199.39 2. A replacement formal shoes with an extended warranty 3. A store credit of $199.39 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-E82A7C66. We value your business and hope to restore your confidence in our company. Best regards, Avery Walker Consumer Affairs Manager Education of University Sendai