False promises made by The Modern Outlet representative

I want to acknowledge that The Modern Outlet has attempted to resolve this issue. However, the solution they're offering (a $238.93 store credit) isn't adequate considering I paid $238.93 for a athletic shoes that never worked properly.

Dear valued customer, Thank you for bringing your concerns about our winter coat to our attention. We at The Modern Outlet are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 12, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective winter coat 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary winter coat accessory kit valued at $261.83 Please contact our dedicated resolution team at support@The Modern Outlet.com with your preferred delivery date and time, referencing case number REF-B53B8BCC. We truly value your business and appreciate the opportunity to make this right. Best regards, Elizabeth Wilson Customer Service Director The Modern Outlet