Poor customer service experience with Savory & Gastro

I want to acknowledge that Savory & Gastro has attempted to resolve this issue. However, the solution they're offering (a $64.38 store credit) isn't adequate considering I paid $64.38 for a dress shirt that never worked properly.

Dear customer, On behalf of Savory & Gastro, I would like to personally apologize for the inconvenience you've experienced with our loyalty program. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate complimentary service extension to address this situation. Additionally, we have documented this case (Reference: REF-EF0E27F5) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Riley Lee Senior Support Specialist Savory & Gastro