Unsatisfactory resolution from Luxury International International

I appreciate ComplaintNest's assistance with this matter. Since filing this complaint, Luxury International International has been much more responsive, though we still haven't reached a satisfactory resolution regarding their premium membership.

Dear valued customer, Thank you for bringing your concerns about our coffee maker to our attention. We at Luxury International International are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 11, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective coffee maker 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary coffee maker accessory kit valued at $92.87 Please contact our dedicated resolution team at support@Luxury International International.com with your preferred delivery date and time, referencing case number REF-F61B215F. We truly value your business and appreciate the opportunity to make this right. Best regards, Taylor Harris Customer Advocacy Director Luxury International International

ComplaintNest Administrator Update: We have received confirmation from Luxury International International that they are actively working to resolve your complaint. Their representative, David Hall, has committed to contacting you within 13 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team