Luxury International International refused to address issue
Complaint Details
I purchased a accessory from Luxury International International on January 2, 2020. Shortly after using it, I experienced received incorrect information. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Mariam B. who promised to escalate my case, but I've heard nothing since.
Comments (2)
Jerome Zemlak
May 02, 2025 05:19I appreciate Luxury International International reaching out, but the solution provided doesn't address my original concern. The replacement kitchen knife set has the same defect as the original one I complained about.
Margarita Kuhn
May 12, 2025 05:22Dear valued customer, Thank you for bringing this matter to our attention. We at Luxury International International take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our coffee maker and have initiated an internal investigation (Reference: REF-BD8D8AAE). One of our specialists from our Client Satisfaction will be contacting you within the next 8 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, John Allen Customer Advocacy Manager Luxury International International Customer Relations
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