Warranty claim denied by Academic Institute of Education

Just wanted to follow up on my complaint regarding Academic Institute of Education. I haven't heard anything back yet, and the t-shirt I purchased is still not working correctly. Any assistance would be greatly appreciated.

Dear valued customer, Thank you for bringing your concerns about our t-shirt to our attention. We at Academic Institute of Education are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 16, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective t-shirt 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary t-shirt accessory kit valued at $163.90 Please contact our dedicated resolution team at support@Academic Institute of Education.com with your preferred delivery date and time, referencing case number REF-69778264. We truly value your business and appreciate the opportunity to make this right. Best regards, Jessica Taylor Executive Customer Care Director Academic Institute of Education