Overcharged by Counsel Chambers, Chambers Ltd. for service

I'm still waiting for a resolution on this issue. It's been over a week since I filed this complaint about Counsel Chambers, Chambers Ltd.. Can someone please provide an update?

Dear valued customer, Thank you for bringing this matter to our attention. We at Counsel Chambers, Chambers Ltd. take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our catering service and have initiated an internal investigation (Reference: REF-77684C8F). One of our specialists from our Customer Advocacy will be contacting you within the next 9 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Jessica Clark Resolution Specialist Counsel Chambers, Chambers Ltd. Customer Relations