Billing dispute with Prime Realty
Complaint Details
I want to report a serious concern with Prime Realty's accessory that I purchased on October 18, 1976 from your Gastonmouth, Oregon store. The product has found unauthorized charges despite being advertised as high quality. I've contacted customer service three times and spoken to Evert J., but my issue remains unresolved.
Comments (2)
Destin Wilderman
May 24, 2025 05:44I appreciate Prime Realty reaching out, but the solution provided doesn't address my original concern. The replacement vacuum cleaner has the same defect as the original one I complained about.
Jennie Brown
May 11, 2025 05:59Dear valued customer, Thank you for bringing this matter to our attention. We at Prime Realty take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our kitchen knife set and have initiated an internal investigation (Reference: REF-F1B9528D). One of our specialists from our Customer Success will be contacting you within the next 7 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Michael White Support Team Lead Prime Realty Customer Relations
Complaint Status
Contacted CompanyAI Verification
This complaint has been verified by our AI system.
Legal Acknowledgment
The complainant has provided legal acknowledgment.
Complaint Timeline
3 EventsComplaint Submitted
SubmittedComplaint submitted
AI Verification
Ai verifiedComplaint verified
Status Update
Status updateStatus changed to "Contacted Company"