Poor customer service experience with Strong-Engineering
Complaint Details
I purchased a equipment from Strong-Engineering on October 27, 2017. Shortly after using it, I experienced stopped working after two weeks. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Jovani G. who promised to escalate my case, but I've heard nothing since.
Comments (2)
Genoveva Larson
May 05, 2025 05:32I want to acknowledge that Strong-Engineering has attempted to resolve this issue. However, the solution they're offering (a $475.97 store credit) isn't adequate considering I paid $475.97 for a smartwatch that never worked properly.
Claudine Navarro
May 20, 2025 06:09Dear valued customer, Thank you for bringing this matter to our attention. We at Strong-Engineering take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our smartphone and have initiated an internal investigation (Reference: REF-5444DF47). One of our specialists from our Customer Success will be contacting you within the next 8 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Jordan Jones Client Support Executive Strong-Engineering Customer Relations
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