Quality issues with Abode of Royal Holdings product

The situation with Abode of Royal Holdings has gotten worse. Now they're claiming I never purchased the premium account, despite me providing the receipt and reference number REF-B5D4ADB2 multiple times.

Dear customer, On behalf of Abode of Royal Holdings, I would like to personally apologize for the inconvenience you've experienced with our customer support plan. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate gift card to address this situation. Additionally, we have documented this case (Reference: REF-B5D4ADB2) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Sarah Garcia Client Experience Manager Abode of Royal Holdings

ComplaintNest Administrator Intervention: Due to the serious nature of your complaint regarding Abode of Royal Holdings's kitchen knife set and the safety concerns you've raised, we have expedited this case in our system. We have directly contacted senior management at Abode of Royal Holdings and have received assurance that this matter will be investigated promptly. Additionally, we have notified the appropriate consumer protection authorities as this appears to be part of a pattern of similar complaints. Please stand by for updates as we work to ensure this situation is properly addressed. ComplaintNest Consumer Protection Team